Terms of Service

1. Scope of services

These terms govern shipment tracking and delivery coordination provided through FoxyPost ("FoxyPost", "we") across our European partner network. By using the service you accept these terms.

Services are subject to availability, applicable transit times and any service-specific conditions communicated at the time of booking.

2. Prohibited items

You may not ship goods that are illegal, dangerous, or restricted under applicable law, including but not limited to explosives, live animals, cash, and perishable goods without prior arrangement.

Foxypost may refuse, hold, or return any shipment that violates these restrictions, at the sender's expense.

3. Delivery and transit times

Estimated delivery dates are provided in good faith and are not guaranteed unless a guaranteed service is expressly purchased. Delays caused by customs, weather, or force majeure do not constitute a breach.

4. Liability and insurance

Our liability for loss or damage is limited to the insured value of the applicable service level. Consequential or indirect losses are excluded to the maximum extent permitted by law.

Claims must be submitted within 14 days of the expected delivery date, with supporting documentation.

5. Charges and payment

Charges are calculated based on weight, dimensions, service level and destination. Additional charges may apply for surcharges, remote areas, or failed delivery attempts.

6. Governing law

These terms are governed by the laws of the Netherlands. Disputes are subject to the exclusive jurisdiction of the courts of Amsterdam.